Support
📧 Contact us
Email: cg@prpwebs.com
Please include: your iOS version, app version (Settings → About), and a short description of the issue. Screenshots help a lot.
💳 Subscriptions & billing
How do I cancel my subscription?
Subscriptions are managed by Apple, not us. Open the Settings app → tap your Apple ID at the top → Subscriptions → TimeNinja → Cancel. Cancellations made during the 7-day free trial mean you won't be charged.
How do I request a refund?
Refunds are handled by Apple. Go to reportaproblem.apple.com, sign in with your Apple ID, find the TimeNinja purchase, and request a refund. Apple decides each refund individually.
Restoring purchases on a new device
Open TimeNinja → Me → Restore Purchases. Make sure you're signed in with the same Apple ID you originally purchased with.
🛠 Common issues
Timer not running in the background
Make sure notifications are enabled (Settings → Notifications → TimeNinja). TimeNinja uses Live Activities and notifications to keep the timer accurate even when the screen is off.
Live Activity not showing
Enable Live Activities in iOS Settings → Face ID & Passcode → Live Activities, and inside TimeNinja → Settings → Notifications.
Apple Watch sync issues
Make sure both apps are updated. Force-quit both, then reopen the iPhone app first, then Watch app. If the issue persists, unpair and re-pair your Watch.
"Plans Unavailable" on paywall
Check your internet connection and tap Retry. If it persists, sign out and back in to your Apple ID in Settings, then try again.
🧠 Using TimeNinja
What's the difference between Self Mode and Family Mode?
Self Mode is designed for teens and adults managing their own time. Family Mode lets a parent build photo-based routines for a child, with a parent dashboard to track progress.
How does Backward Planning work?
Enter your deadline (e.g. school at 8:00 AM). Add the steps you need to do. TimeNinja schedules them backwards from the deadline so you know exactly when to start each one.
How does Break It Down AI work?
Tap "Break It Down", type a big or vague task (e.g. "write science report"), and AI splits it into concrete, time-estimated steps you can run immediately.
What is the timing variability band?
TimeNinja tracks how long tasks actually take you. After a few sessions, the 25–75% band shows your true range — so you can plan with realistic time, not optimistic guesses.
🗑 Data & privacy
Where is my data stored?
On your device only. Routines, tasks, and timing history never leave your phone. The Break It Down AI runs on-device using Apple Intelligence, so even AI processing stays local.
How do I delete my data?
Open TimeNinja → Me → Delete All Data. This permanently removes all routines, tasks, and timing history.
Read our full Privacy Policy.
📰 Still need help?
Email cg@prpwebs.com and we'll get back to you within 24 hours.